All of us at Devine Deals Ltd. would like you to be satisfied and happy with your products from us. 

General Terms & Conditions.

 

By using our on-line internet shopping, or by purchasing online, you are in effect accepting our terms and conditions of sales. We sell and are governed by the laws of the province of British Columbia and Canada.

Please Note Devine Deals reserves the right without notice to change our trading terms and conditions.

 

We have taken all steps needed to ensure that (you) the customer while using or downloading any files or videos does not suffer any damage. The final responsibility rests with you and Devine Deals Ltd except no liability from use of our site.

 

In accordance with trading standards, Devine Deals has done our very best to explain each product as accurate as possible. We have taken steps to picture and represent each product on this website in an accurate manner.

All efforts have been taken to ensure the price on the website is accurate, however if any mistakes has been made on our side with our prices we will sell the product at the price quoted to the customer up until the error has been found and changed by our staff.

 

All efforts have been taken to ensure the pictures best represent the product/s being offered. However Devine Deals does not accept any liability if such errors arise. The Customer (you) are encouraged to call or email us on info@devinedeals.ca if you have any questions relating to a product on display before placing your order.

 

Due to limitation of the internet and viewing screens, this can also lead to actual colours being miss-understood in the way it is viewed. Devine Deals accepts no liability for when this occurs.

 

Customers may cancel their order at anytime up to dispatching of the goods from our premises. And a full refund will be given to the customer without hesitation.

 

Return Policy:

No general returns are allowed on any items purchased on this site without the approval of Devine Deals Ltd and our staff. You will be given an RT number which must be on the box dispatched back to us at your own expense. (only items with an RT number will be accepted for customer refund or exchange) In some cases a restocking fee of 10% of total value of return may apply, you will be notified if this is applicable at the time you are given your RT number.

 

There are no returns on the following items (no exceptions)

  • All edible Products

  • All Dusts including Disco, Luster, Petal and Highlighters.

  • Magazines, Books and DVDs

  • Stryofoam Dummies

  • Cake Boards and Drums

  • Chocolate & Candy Moulds

 

If you are given approval to return any item/s to us, they must be dispatched to us at your own expense and insurance. Credit Card refunds will not be issued until the products are back with us and have been checked. All returned items must still be in the original packaging and checked by us that they have not been opened or used prior to the return.

 

Our Return Address:

Devine Deals Ltd

243 6th Street

New Westminster

B.C V3L 3A5

 

Sorry but we cannot give a refund on any items after 7 days from time a RT number is issued. If your product becomes lost or damaged while being returned, Devine Deals will not assume responsibility. Customers (you) are responsible for return shipping, brokerage fees, duties, and taxes (if applicable).

 

Incorrect items received:
We take every possible effort to ensure the correct product (you ordered) are dispatched. However mistakes can occur. If you have received an item in error, please call us on 604-522-8444 within 2 days of receiving your package and we will correct our error. We may ask for the item to be sent back to us (product unopened) at our expense. The correct items will be dispatched at our expanse

 

Out of Stock:

While we make every effort to ensure the item or quantity you ordered are in stock. Please understand that as a retail store, an item may be sold out before it is seen on our website. If for any reason this happens the customer will be contacted and a ‘backorder’ will be put in effect. When the item is back in stock they will be dispatched to you (the customer) without delay or further expense.

Remember its still in your rights to cancel and get a full refund on the price of the product that is out of stock. 

 

Damaged or Defective Items:
Devine Deals Ltd will make and take every possible effort to ensure that no damage is made before the product reaches you. However, sometimes damages can occurs and we need to be told within 24 hours in order to serve you with the best service. It’s very important you
keep the original box as this may need to be inspected. Devine Deals reserves the right to request the damaged products be returned to us or a photograph(s) of the damaged item(s) emailed. If you do receive a damaged or defective item, we will replace the damaged or defective item(s) at no additional charge.

 

All rights to our website and its contents are covered by law of Canada and rests with Devine Deals Ltd. No copies can be taken of images and no information can be taken without the written consent of the company. Our website cannot be used on any publication and or demonstrations without notifications from Devine Deals in writing.